Privacy Policy

Hey there! We're all about keeping your personal info safe and sound here at Faith and Memories. This Privacy Policy breaks down how we collect, use, and share your details when you visit or shop with us.

Got Questions?

If you've got any questions, need more details about how we handle your info, or want to raise a concern, feel free to shoot us an email at contact@faithandmemories.com. We're here to help!

Collecting Your Personal Info

When you pop by the site, we collect some bits of info to make sure everything runs smoothly and that we can get your orders to you without a hitch. If you hit us up for customer support, we might need a little more info to help you out. Any info that can personally identify you (like the details below) falls under "Personal Information."

Device Info

Why we collect it: To load the site properly for you and check out how it's being used so we can make it better.

How we collect it: Automatically through cookies, log files, web beacons, tags, and pixels.

Who we share it with: Our partner, Shopify, helps us run the shop.

What we collect: Your browser version, IP address, time zone, cookie details, what you’ve viewed, search terms, and how you navigate the site.

Order Info

Why we collect it: To get your order to you! This includes processing payments, shipping, sending you confirmations, and making sure there’s no funny business (fraud).

How we collect it: Directly from you when you place an order.

Who we share it with: Shopify again! They’re our go-to for running things behind the scenes.

What we collect: Name, billing/shipping addresses, payment details (like credit card info), email, and phone number.

Customer Support Info

Why we collect it: So we can give you top-notch support when you need it.

How we collect it: You provide it when you reach out for help.

Sharing Your Info

We may share your info with our service partners (like Shopify) to make sure we can provide the best experience possible. Don’t worry – we only share what’s necessary, like complying with legal requests (if that ever comes up).

Targeted Ads & Marketing

We might use your info to send you cool offers and ads we think you'll love, based on what you’ve checked out on the site. For example, we use Google Analytics to see how visitors interact with the site.

SMS Marketing & Cart Reminders

Our site uses cookies to keep track of what you’ve added to your cart (even if you forget about it). If you leave something behind, we might send you a little SMS nudge to remind you.

Do Not Track

Heads up – we don’t change our data collection methods if your browser sends a “Do Not Track” signal.

Updates

From time to time, we might tweak this Privacy Policy to keep it fresh and up to date. Check back here for the latest info!

Complaints

If you’re not happy with how we’re handling your data, send us an email at contact@faithandmemories.com. If we can’t resolve the issue, you’ve got the right to lodge a complaint with your local data protection authority.

There you go! Let us know if you need anything else!